Special Assistance Request Form

Please fill in the Customer Information and the required Service information section below at least 48hours before flight departure.
Also, please don't use this form for new booking or refund. Please apply from reservation page or contact us.

Customer information

*mandatory field

Type of disabilities Others
Family name : Given name :

Either Tel or E-mail is required.
*Phone Number:( Country Code + area code + telephone number)
*Please provide phone numbers where you can be contacted during the day and at your destination(s).

Phone Number : E-mail :

Other special assistance needed or inquiry about our priority guest support (Within 1,000 characters)

  • On flights to and from the United States (including to/from Guam) and Canada, Service Dogs besides Guide Dogs / Hearing Dogs / Mobility Assistance Dogs will also be accepted in the passenger cabin as long as they meet the requirements.(e.g. Psychiatric Service Dogs, Alert Dogs)
  • A Service Dog must be individually trained to do work or perform tasks for the benefit of an individual with a disability.
  • The Service Dog must be harnessed and leashed and remain under the control of the handler at all times at the airport and while onboard the aircraft.
  • If you wish to take such Service Dogs into the cabin with you, you are required to submit the following Application Form. Please contact us up to 48 hours in advance of the day of travel.

Customers traveling on flights to and from the United States (including to/from Guam)

U.S.Department of Transportation Service Animal Transportation Form（PDF Approx 119kB）

*For flight segments of eight hours or more, you will also be required to submit a Service Animal Relief Attestation Form.

U.S.Department of Transportation Service Animal Relief Attestation Form（PDF Approx 97KB）

Customers traveling on flights to and from Canada

Service Animal Air Transportation Form_CANADA（PDF Approx 548KB）

*For flight segments of eight hours or more, you will also be required to submit a Service Animal Relief Attestation Form.

Service Animal Relief Attestation Form_CANADA（PDF Approx 524KB）

For reservations on and after February 9, 2021, emotional support dogs will no longer be accepted in the passenger cabin on flights to and from the United States (including to/from Guam and Hawaii) and Canada in accordance with the U.S. Air Carrier Access Act (14 CFR Part 382) and Canada's Accessible Transportation for Persons with Disabilities Regulations (ATPDR). They will be carried in the cargo compartment as pets at an additional charge.
We will check the behavior and condition of your Service Dog on the day of travel, and if its behavior poses a threat to flight safety, we may take such measures as carrying the Service Dog in the cargo compartment.