Special Assistance Request Form

Please fill in the Customer Information and the required Service information section below at least 48hours before flight departure.
Also, please don't use this form for new booking or refund. Please apply from reservation page or contact us.

Customer information

*mandatory field

Type of disabilities Other special assistance needed or inquiry about our service
Family name : Given name :

Either Tel or E-mail is required.
*Phone Number:( Country Code + area code + telephone number)
*Please provide phone numbers where you can be contacted during the day and at your destination(s).

Phone Number : E-mail :

Other special assistance needed or inquiry about our priority guest support (Within 1,000 characters)

  • Please confirm the dog has been sufficiently trained.
  • Please bring a professional's document with letterhead containing the following 1 - 4 for therapy dog.
  1. Customer has a mental or emotional disability listed on Diagnostic and Statistical Manual of Mental Disorder This page will open in a new windowDSM).
  2. The customer needs Therapy dog as accommodation for air travel and/or for activity at the destination.
  3. The customer is under the care of a licensed mental health professional.
  4. The date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.